NG

Rest assured that we have always had complete confidence in the way you have managed this block of flats.

OM

In particular you have worked well in getting appropriate financial accounting processes in place after the transfer of management both in terms of appointing suitable accountants and in ensuring that we have transparency of information and in advising us on appropriate financial practices. On a personal level I have found you easy and pleasant to deal with and responsive to the various requests and issues that have come up. Where we had some personality issues with a director I thought you dealt well with these handling them in a calm and professional manner.

CP

Just to say a big thank you to you and your team for dealing with my recent issue regarding the insurance.

JL

My personal view is that you were a breath of fresh air compared to the constant changes and not knowing what was going to happen next as we experienced under our previous managing agents.

SP

We thank you for your assistance. We always find you most helpful in relation to the sale of flats which you manage. It is much appreciated.

MB (solicitors)

I think we are all delighted with the service you are giving us. The proof of this is that Qualitas Residential are never mentioned as a topic of conversation between the directors or in casual meetings with other residents.

PR

Our past mis-managing agents were simply appalling and so we are really pleased to have people that we can now trust.

MR

I have no hesitation in stating that the service provided by Qualitas Residential during the period from November 2007 to date has been excellent. During a period of eight years the management was provided by three successive firms each of which was worse than its predecessor. I feel sure that my fellow directors would agree when I say that we are lucky to have found Qualitas Residential.

AP

I have provided a glowing reference for your Company on several occasions.

LP

I see Qualitas Residential as a thoroughly professional outfit, expert in all areas of residential management, with a proven track record of success. The Company provides a sound basic service and in addition is well able to tackle the tough issues (like non-payers). It is versatile enough to do as much or as little as the client requires. The staff are approachable and also able to respond quickly to emergencies. Qualitas Residential is also first rate in its ability to update directors and alert them to new legislative or regulatory requirements and to offer appropriate advice and guidance. It has sufficient experience to be able to respond positively to virtually any circumstance. Definitely a ‘can do’ organisation.

AG

You attend to maintenance matters promptly and courteously and have always been available for advice/assistance should we need it. I would have no hesitation in recommending you to other clients.

MH

We can largely sit back and let you take the strain which, given the general lack of enthusiasm from residents for either attending meetings or getting involved, is essential. I would also say that the support that you have given us at the LVT has been outstanding. Once again many thanks for all the work and support you have done for us over the years.

SB

I trust the knowledge that you have regarding the legislation and administration aspects of property management and I never doubt your integrity in business matters.

DH

We appreciate the occasions when you have carried out tasks on our behalf which are outside your remit.

PL

You are very responsive and pleasant to deal with. I also appreciate that we have probably taken up more of your time than usual for a block of this size due the problems we have here following management from our previous agent.

SK

I have always found your service to be courteous and very professional.

IT